What is Zelle?
Zelle is a fast, safe, and smooth manner to ship money at once between nearly any bank account within the U.S., commonly within minutes1. With simply an electronic mail cope or a U.S. Mobile smartphone number, you may quickly and securely send money to human beings you trust, regardless of where they bank2.
Who can I send cash to?
You can send cash to pals, circle of relatives, and others you trust. Since cash is despatched immediately from your bank account to every other man or woman’s bank account within minutes1, it’s important to send cash to human beings you consider, and always make sure you use the precise electronic mail address or mobile cellphone number.
How do I use it?
You can send, request, or acquire money with Zelle.
- To get began, log into our online banking or cell app, navigate to bill pay, and select “Send Money with Zelle.®” Accept the terms and situations, input your e-mail deal with or cell cellphone range, obtain a one-time verification code, input it, and also you’re prepared.
- To ship cash, surely add the individual’s email address or cellular cellphone variety, input the amount you want to send and an optional word, evaluation, then hit “Send.” In most cases, the cash is to be had by your recipient in minutes.
- To request money, select “Request,” pick the man or woman(s) you’re soliciting for money from, enter the amount you’re requesting, consist of a word if you need, evaluate, and hit “Request.”3
- To obtain money, simply proportion your enrolled electronic mail address or cell phone number with a chum and ask them to send you cash with Zelle.
Someone sent me money with Zelle, how do I acquire it?
If you are already enrolled, you don’t need to do anything else. The cash will be despatched at once into your account and might be available typically within minutes.
If you haven’t enrolled yet, follow those steps:
- Click on the link furnished in the fee notification you received through e-mail or textual content message.
- Select Park National Bank.
- Follow the instructions provided on the page to enroll and get ahold of your fee. You have to join the use of the email address or U.S. Cellular telephone quantity where you obtained the notification to make sure you acquire your cash.
What kinds of payments can I make with Zelle?
Zelle is a super way to ship money to your own family, pals, and those you’re acquainted with, like your personal teacher, babysitter, or neighbor2.
Since money is despatched at once from your financial institution account to another individual’s financial institution account, Zelle should handiest be used to send cash to humans you accept as true with.
Neither Park National Bank nor Zelle offers safety software for any authorized bills made with Zelle — for instance, if you do not acquire the object you paid for or the item isn’t as described or as you anticipated.
How do I begin?
It’s clean — Zelle is already to be had within our cellular banking app and online banking via invoice pay! Check our app or sign in online and follow a few easy steps to enroll today.
What if I need to send cash to someone whose monetary institution doesn’t offer Zelle?
You can discover a complete list of participating banks and credit unions with Zelle here.
If your recipient’s economic institution isn’t on the listing, don’t fear! The list of collaborating economic establishments is constantly developing, and your recipient can still use Zelle by way of downloading the Zelle app for Android and iOS.
To sign up with the Zelle app, your recipient will enter their primary contact facts, an electronic mail cope with and cell smartphone wide variety, and a Visa® or Mastercard® debit card with a U.S.-based account (does now not encompass U.S. Territories). Zelle no longer accepts debit cards associated with international deposit debts or any credit score playing cards.
How do Zelle paintings?
When you enroll with Zelle through online banking or mobile banking apps, your call, your financial institution call, and the e-mail deal with or cellular smartphone number you enrolled is shared with Zelle (no touchy account information is shared — those stay with us!).
When a person sends money for your enrolled e-mail cope with or phone number, Zelle looks up the email deal with or telephone wide variety in its listing and notifies the financial institution of the incoming charge. We then direct the charge into your account, all while keeping your sensitive account information personal.
Can I use Zelle internationally?
To use Zelle, the sender and recipient’s bank debts ought to be based in the U.S.
Can I cancel a price?
You can handiest cancel a price if the man or woman you sent money to hasn’t but enrolled with Zelle. To test whether or not the price is still pending because the recipient hasn’t yet enrolled, you may visit your pastime web page, pick out the charge you need to cancel, and then choose “Cancel This Payment.”
If the character you despatched cash to has already enrolled with Zelle, the cash is despatched without delay to their bank account and can’t be canceled. This is why it’s critical to most effectively ship money to almost everyone you accept as true and constantly make certain you’ve used the perfect email address or smartphone quantity while sending money.
If you sent money to the wrong man or woman, we suggest contacting the recipient and inquiring about the cash returned. If you aren’t capable of getting your money returned, please call our Customer Care crew at 888-474-PARK so we will let you.
Scheduled or routine bills despatched immediately on your recipient’s account number (in place of an email cope with or cell telephone wide variety) are made available via Park National Bank but are a separate provider from Zelle and may take 1 to three enterprise days to process.
You can cancel a fee that is scheduled in advance if the cash has not already been deducted from your account.
How long does it take to get hold of money with Zelle?
Money sent with Zelle is commonly available to an enrolled recipient within minutes.
If you send cash to a person who isn’t enrolled with Zelle, they will get hold of a notification prompting them to enroll. After enrollment, the cash can be available on your recipient’s account, commonly within minutes.
If your payment is pending, we advocate confirming that the man or woman you despatched money to has enrolled and that you entered the best email cope with or telephone quantity.
If you’re waiting to acquire cash, you have to take a look to see if you’ve obtained a payment notification through electronic mail or textual content message. If you haven’t received a charge notification, we endorse following up with the sender to confirm they entered the proper e-mail address or smartphone number.
Still, having trouble? Please contact our Customer Care crew at 888-474-PARK.
Will the man or woman I ship cash to be notified?
Yes! They will get hold of an electronic mail or textual content notification.
Is my records steady?
Keeping your money and facts secure is our pinnacle priority. When you use Zelle inside our app or online banking, your facts are covered with the equal era we use to hold your account safe.
I’m uncertain approximately the usage of Zelle to pay a person I don’t recognize. What have I done?
If you don’t recognize the person or aren’t positive you’ll get what you paid for (for example, gadgets sold from an online bidding or income website), you must no longer use Zelle for these varieties of transactions.
These transactions are doubtlessly excessive threats (just like sending cash to someone you don’t recognize is a high chance). Neither Park National Bank nor Zelle gives a protection program for any authorized payments made with Zelle — for instance, in case you do not acquire the object you paid for or the object isn’t always as described or as you anticipated.
What if I get an error message once I try to join an electronic mail cope with or cellular cellphone range?
Your e-mail copes with or telephone range may additionally already be enrolled with Zelle at some other financial institution or credit union.
Call our Customer Care group at 888-474-PARK and ask them to transport your email deal or cellphone variety to Park National Bank so you can use it for Zelle.
Once we move your e-mail cope with or smartphone quantity, it’ll be related to your Park National account so that you can start sending and receiving cash with Zelle through our app and online banking. Please name our Customer Care crew for assistance.